At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will light a fire within you.

Job Description

NICE is looking for an exceptional MACHINE LEARNING SOFTWARE ENGINEER to join our team. As a MACHINE LEARNING SOFTWARE ENGINEER, you will play a vital role in enhancing our contact center solutions through the development of advanced algorithms and models. You will work in a collaborative team environment to explore and create solutions to industry problems using state-of-the-art large language models/Generative AI. You bring to this team environment several years' experience in MACHINE LEARNING as well as the curiosity and grit to see a project to delivery.

Responsibilities

• Conduct cutting-edge research and develop advanced ML algorithms and models.
• Build and fine-tune deep learning and machine learning models, with an emphasis on large language models.
• Communicate research findings, technical concepts, and model recommendations effectively to technical and non-technical stakeholders.
• Collaborate closely with business stakeholders to ensure model effectiveness and alignment with business objectives.
• Stay abreast of the latest advancements in LLM research and contribute to the development of our knowledge base.

Minimum Skills and Experience

• Minimum of 1 year of experience working with deep learning models using real-life ("industry") data.
• Excellent proficiency in Python programming and one or more deep learning libraries
• Experience with building and/or fine-tuning large language models, as well as traditional machine learning models.
• Strong research skills, with a proven track record of developing and implementing NLP algorithms.
• Excellent communication and presentation abilities.

Additional Desired Skills and Experience

• Advanced degree(s) in a STEM field: Computational Linguistics, Computer Science, Math, Engineering, etc.
• Experience deploying NLP models in production environments, ensuring scalability and performance.
• Published research papers in the field of NLP or related areas.
• Experience working on international, globe-spanning teams.

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.