Sr. Applied Scientist, Support Products & Services

Job Description

Requirements

Job Description

Are you fascinated by the power of Natural Language Processing (NLP) and Large Language Models (LLM) to transform the way we interact with technology? Are you fascinated by the use of Generative AI to build an advertiser facing solution that predict problems and coach users while they solve real word problems? Are you passionate about applying advanced machine learning techniques to solve complex challenges in the customer service space? If so, Amazon's Support Product & Services (SP&S) team has an exciting opportunity for you as an Applied Scientist.

Key Job Responsibilities

A Day in the Life

You will work closely with a cross functional team of Software Engineers, Product Owners, Data Scientists, and Contact Center experts. You will research and investigate the latest options in industry to apply machine learning and generative AI to real world problems. You will work backwards from customer problems and collaborate with stakeholders to determine how to scale new technology and integrate with complicated help channels used by advertisers everyday.

About the Team

SP&S team provides solutions and libraries that are leveraged by teams all across Amazon Advertising to provide timely and personalized help. The team aims to predict Advertisers problems and proactively surface intelligent guidance to customers at the right time. As a AS, you will help the team to achieve its vision of building and implementing the next generation of Contact Center technology. You will build/leverage LLMs to train them on advertising support domain knowledge and work shoulder to shoulder with stakeholders to externalize to users in novel ways.

Locations

We are open to hiring candidates to work out of one of the following locations: * Seattle, WA, USA

Nice to Have

Amazon's Commitment to Diversity and Inclusion

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Compensation

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $150,400/year in our lowest geographic market up to $260,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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